Agents

Aaron Miedema
Agent
Cayuga, ON

I grew up in the Haldimand Norfolk area, and have been part of the sports culture in Waterford for many years, both playing and coaching. I came to Caradoc Townsend Mutual from Townsend Butchers (my family’s long-time owned butcher shop). I am very service-oriented and pride myself on getting out into the community, to meet with clients. I particularly enjoy coffee time with my clients at a kitchen table to discuss their insurance needs… We might even have a discussion about the Jays or Leafs. I believe in giving back and therefore, I head the committee for the Jarvis Christian School fundraising golf tournament, among other volunteer positions as they arise. Let’s meet to discuss your insurance needs… I’ll bring the coffee!

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Chuck Gibbons
Agent
Jarvis, ON

Growing up in Hagersville and now living in Jarvis, I have been part of the Haldimand community for my entire life. I am happily married, and am a father of three energetic boys, so I understand when young families say “They are busy”. I am involved in a variety of church and school activities. In my downtime I enjoy playing sports as well as music. Prior to joining Caradoc Townsend Mutual Insurance Company I was self-employed as a Home Inspector with True Blue Inspections completing over 900 inspections in the span of 5 years. As a Home Inspector, I learned the importance of prompt service and communicating well with my clients. I would love the opportunity to use my experience in helping you with your insurance needs. Let’s get together!

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Evan Quinn
Agent
Kitchener, ON

Evan grew up in Haldimand-Norfolk County and lives in Kitchener with his fiancé Ali and their dog Flash. Evan began his insurance career in 2015 and has continued to develop his education and skills in order to provide his clients with the best service possible.

Evan enjoys sitting down with clients and taking the time to get to know them, their needs, and their goals so that he can ensure they receive the insurance coverage that’s right for them.

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Joan Collins
Agent
Talbotville, ON

Before joining CTM, I worked across many areas of the insurance industry and am proud of my 35 years’ experience! I grew up in Lambeth and now live in Talbotville with Pat, my husband of 17 years, and two teenage daughters who keep us very busy.

Give me a call or send me a note – I look forward to meeting you and discussing insurance solutions that meet your unique needs.

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Joanna Zlomanczuk
Customer Service Representative
Waterford, ON

Waterford has been my home for most of my life. As an adult, I’ve come to realize that I love the small town atmosphere where practically everyone knows your name. Here at Caradoc Townsend Mutual, that same feeling resonates. Policyholders are like family and I want to make everyone feel that they are welcome. I bring with me over 25 years of insurance knowledge. In 2018 I became part of the CTM family and the Mutual way. Give me a call if you’d like to become a part of our family.

When not working, you can usually find me along one of the trails in Norfolk County or attending one of the many festivals that the region has to offer. I also like to read, craft, and spend time with my nephew, family and friends.

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Jody Kennedy
Agent
Mt. Brydges, ON

In my early childhood I was raised on a farm, and moved to London in my teenage years. I have now resided in Mount Brydges since 1998 with my family. I enjoy spending my spare time with friends, and family. In the warm months you’ll find me at the lake, or around a bonfire. In the winter you can find me snowmobiling.
I have hit my 30 year milestone within the Insurance Industry although I do hate to admit that. My experience in the industry has been well rounded as I have spent time in Claims, as well as Underwriting before becoming a Broker, and settling in as an Agent with Caradoc Delaware Mutual in 2006 now known as Caradoc Townsend Mutual.
I have enjoyed working within the Mutual Insurance System due to the personal touch we give our clients designing products specifically for you. Please do not hesitate to reach out to me with questions about new or existing products as well as bundling all your insurance needs together.

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Julie Brailey
Customer Service Representative
Mt. Brydges, ON

I grew up in Waterloo and  moved to London in 2008  where I met my husband.   I have been in the insurance industry since  1994 and have worn many hats over the years.  I  started in reception, moving to a Broker position, worked in management then to underwriting  and finally settling in as a customer service representative.  I am happy to be part of Caradoc Townsend Mutual.

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Kate Ferraro, CIP, CRM
Agent
Hagersville, ON

I am a long time resident of Haldimand County, growing up in Caledonia and starting my own family in Hagersville. My husband and I have 3 young children, we enjoy spending summer weekends at our cottage. I volunteer with Haldimand 4H and I am a Child Passenger Safety Technician (Car Seat Tech) with Child Passenger Safety Authority of Canada (CPSAC).
I am a graduate of the Mohawk Insurance Program, and have completed my Chartered Insurance Professional (CIP), and my Canadian Risk Management (CRM) designations. I was lucky enough to start my insurance career close to home, with over 10 years in the Mutual Insurance World now. I really appreciate the friendly service and customized products we offer. I have a strong commitment to efficient and personalized service for all of my customers. I look forward to getting to know you and growing my business with Caradoc Townsend Mutual. Please contact me to discuss your insurance needs.

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Kevin Reimer
Agent
Simcoe, ON

Born and raised in Norfolk County, I’ve been working in the Insurance Industry since 1995. I have proudly served my clients at Caradoc Townsend Mutual since 1998, and work hard to provide prompt, personalized service, with a good sense of humour. I am married with 3 children and I love the outdoors, camping, and downhill skiing. On weekends, you might see me on the open road with the wind in my face, while I ride my motorbike. Whether it’s by foot, car, or cycle, I believe in enjoying the journey, and I love what I do at Caradoc Townsend Mutual. I invite you to call me and we can chat about your insurance needs.

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Leslie Arnold, CIP
Agent
Byron, ON

Born and raised in London, I have made Byron my home for the past 18 years with my husband Tim, three wonderful children and a long list of fur children.
I love animals, the great outdoors and travelling with family & friends. After over 20 years of committed service as a licensed insurance representative, I joined the mutual insurance world with Caradoc Townsend Mutual. I pride myself every day in diligently serving my clients’ needs with friendly, personalized service.
There is no insurance need too big or too small! Please feel free to call me today and discuss how I can assist you with all of your insurance needs…the ‘Mutual’ way!

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Michael Kekes
Agent
Simcoe, ON

Simcoe has been my home since I was 4 years old and my insurance career also began in Simcoe as an Insurance Broker in 1987. During my nearly 14 years there, I learned a lot about insurance and servicing the needs of my clients. In July of 2001 the opportunity arose for me to join Caradoc Townsend Mutual. I thoroughly enjoy providing friendly, efficient service to my policyholders. I spend my time outside of the office involved in family and church activities. I am truly blessed to say I am one of those people who actually enjoy going to work every day! If you are not currently insured with Caradoc Townsend, I would love to hear from you. Please feel free to contact me to discuss your insurance needs.

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Nancy Kirwin
Agent
Waterford, ON

With over 20 years of insurance industry experience, I take the time to personally meet with my clients to ensure they are protected; building relationships is the essence of my business. I love meeting people and have embraced many wonderful community-based volunteer opportunities throughout the years. I am a very proud co-founder of “Wine, Women & Shopping,” a unique fundraising event that celebrates sisterhood and provides financial support to “My Sisters’ Place.” I invite you to contact me to discuss your insurance needs; I would be more than happy to help you.

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Rebecca Stuart-Smith
Customer Service Representative
Waterford, ON

I live in St. Williams with my husband and son. I enjoy spending time with my family and our pets, golfing, fishing and reading. I am an alumni volunteer over seeing standards for my sorority, a parent group member for my son’s school and hold my standard first aid and CPR/AED level C certificate.

Originally I am from Port Rowan, I graduated from the University of Windsor with a B.A in Psychology and a Honours B. Comm in Marketing and HR. I began my insurance career in 2001 with Smart Coverage Insurance in Windsor, formally Motors Insurance, as an insurance agent then progressing to an insurance broker. I have worked in London, Aylmer, Langton and finally Simcoe before coming back to the agent side with CTM in 2018. I am currently in a Customer Service roll and look forward to assisting existing and new clients with their insurance needs.

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Loss Prevention

Brokers

Stoney Creek, Ontario
Stoney Creek, Ontario
Tillsonburg, Ontario
Tillsonburg, Ontario
Norwich, Ontario
Norwich, Ontario
Tillsonburg, Ontario
Tillsonburg, Ontario
Owen Sound, Ontario
Owen Sound, Ontario
Delhi, Ontario
Delhi, Ontario

Management

Neil ShayGeneral Manager
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Bill JellousProjects and Relationships Liaison
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Mary HeastontVP Corporate Services
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Tracey McGroryManager of Underwriting Services
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Greg AndrewsManager of Claims Services
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Ian PicklesManager of Agency Business Development
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Board of Directors

The Board of Directors is elected by the members, and each Director is also a policyholder. They don’t report to far away speculative shareholders. Instead, they govern the company with the long-term needs of the member-customers in mind.

Director Location Term First Elected
Marv Schupp (Chair) Mt. Brydges 2020-2023 2015
Jill Chuli (Vice Chair) Waterford 2021-2024 2010
Barry Woodley (Past Chair) Boston 2020-2023 2005
Susan Clarke Mt. Brydges 2019-2022 2016
Brian deJeu Mt. Brydges 2019-2022 2003
Ruth Huston Mt. Brydges 2020-2023 2015
Robin Opersko Townsend Centre 2019-2022 2014
John VanRyssen Simcoe 2021-2024 2016