To Our Valued Members,
Caradoc Townsend Mutual Insurance Company (CTM) is working diligently to better understand and respond to the unusual circumstances you may be facing during these troubling and unprecedented times. Please know, we’re listening and striving to make the most informed decisions during this complex and evolving situation.
Our commitment will always be to you and our policyholders, and to ensure we continue to provide our essential services in a flexible and responsive way.
We fully support national, provincial, and local directives to reduce the risk of spreading COVID-19, but we know that this has created uncertainty and hardship for our customers and communities. Here are some measures that we’re currently taking to serve you and your partners going forward.
Our Building
Our buildings in Waterford and Mount Brydges remain closed, but we remain fully operational. Our staff is equipped to work from home with full capability and capacity. Although, we will use digital means wherever possible, we remain safely able to process mail, issue cheques and print policies.
Non-Sufficient Funds (NSF)
We will be temporarily waiving NSF fees until further notice.
Payment Options
We will continue to work with you in an effort to find alternate arrangements for policyholders with financial circumstances impacted by COVID-19 and who are experiencing difficulties with payment of premium. Contact your agent to discuss more options.
Reduction in Auto Premium
Your driving patterns may not be the same as before. If the use of your vehicle has changed, your agent or broker may be able to temporarily change your policy to account for this, in order to lower your premium costs. Options may include changing the class of use, shortening or eliminating commuting distance, or removing road coverage.
Please note, when social distancing measures are lifted and policyholders go back to their normal patterns, these changes will have to be modified back to their previous state.
Commercial Amendments
Your revenue, receipts, and capacity may have been adversely affected by the pandemic, and this may provide an opportunity to lower your insurance premium costs. Your agent or broker can help you understand what kind of support may be the best fit for your business.
Vacancy and Unoccupied Businesses
The government of Ontario has ordered non-essential businesses to close for the duration of this State of Emergency. As long as the order to stay closed is in place, we will not consider the business location as vacant, unoccupied or shut down if:
- It still contains enough insured property on the premises to conduct business (except removal of perishable stock).
- The business owner is visiting the premises a minimum of once every 7 days and is proactive in maintaining a level of care to the premises.
Claims
We have full confidence in our vendor partners and our dedicated staff to ensure ongoing service delivery at a time when home visits and onsite physical inspections will be limited. We will be flexible if you are experiencing difficulties with filing documentation and any other matters of procedure which could be compromised due to social distancing requirements.
As always for any unique situation, please contact your agent for discussion.
FAQs about Changing Automobile Use
I am a current policyholder who volunteers with pay at local grocery stores, making deliveries of groceries to those not leaving their homes. Am I covered?
We will continue to provide coverage for clients volunteering to deliver groceries and other necessities.
I am a current policyholder who is supplementing my income by making deliveries for restaurants. Am I covered?
No coverage would be provided, as this is not a class of business we have ever covered. (E.g. pizza delivery, Uber Eats, Skip the Dishes).
I am a current policyholder who volunteers without pay to make deliveries for restaurants. I am compensated for mileage only.
We will continue to provide coverage for clients making deliveries on a volunteer basis, even when receiving compensation for mileage.
CTM is continually reassessing and adapting our procedures to adhere to the latest expert recommendations. Thank you for your kind understanding as we navigate this. We’re privileges to be working together towards a stronger future.
Neil Shay, President & CEO
